Level 4

Typical duration to gateway : 24 months (this does not include EPA period)

An associate project manager apprenticeship will teach the apprentice to manage project work and teams for businesses and other organisations.

Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large or small. Every project needs to be managed to ensure its success, an associate project manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the project team to achieve the required outcomes. Associate project managers need good planning, organisation, leadership, management and communication skills. An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities.

The main duties and tasks of a project manager are:

• Project governance
• Project stakeholder management
• Project leadership and communication
• Consolidated planning
• Budgeting and cost control
• Business case and benefits management
• Project context and scope management
• Project schedule and resource management
• Project risk and issue management
• Contract management and procurement
• Quality management

Upon commencement, apprentices may become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the level 4 apprenticeship. Full membership can be gained through further experience and professional development.

Level 3

Typical duration to gateway: 18 months (this does not include EPA period)

A business administrator apprenticeship will teach the apprentice how to support and engage with different parts of the organisation and interact with internal or external customers.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The main duties and tasks of a business administrator include:

• Support and engage with different parts of the organisation
• Interacting with internal or external customers.
• Adding value through contribution to the efficiency of an organisation,
• Support of functional areas,
• Working across teams and resolving issues as requested.
• Effective communication skills (both written and verbal)
• Managing priorities and own time

The successful completion of the level 3 apprenticeship may be a gateway to further career opportunities, such as management or senior support roles.

Level 4

Typical duration to gateway : 36 months (this does not include EPA period)

An apprenticeship in Construction Quantity Surveying Technician teaches your apprentices how to monitor and control of costs on construction projects and how to manage contracts effectively in adherence to the compliance obligations. 

The main duties and tasks of a Construction Surveying Technician are:

• Assisting senior managers with the budgeting of construction projects
• Control of costs during a construction project
• Selection and management of specialist contractors
• To contribute to the mitigation of disputes using accurate records
• Recording, control and reporting of income and expenditure on a construction project
• Valuation of progress on construction projects
• To assist senior managers with the legal and contractual issues on a construction project

On successful completion of the course the apprentice will receive a Level 4 qualification in Construction and Built Environment that is approved by the industry’s recognised professional bodies. Allowing apprentices to apprentices to demonstrate they meet the educational requirements for Technician status or the equivalent level of membership.

Level 2

Minimum duration to gateway: 12 months (this does not include EPA period)

A customer service practitioner apprenticeship will teach the apprentice to provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  

The main duties and tasks of a customer care practitioner include:

• Dealing with orders and payments,
• Offering advice, guidance, and support,
• Meet-and-greet,
• Sales,
• Fixing problems,
• After care,
• Service recovery
• Gaining insight through measuring customer satisfaction.

On successful completion of the level 2 customer service practitioner apprenticeship, they will be eligible to join the Institute of Customer Service as an Individual member at Professional level.

Level 3

Minimum duration to gateway: 12 months (this does not include EPA period)

A Network cable installer apprenticeship will teach your apprentices how to install, terminating, testing, and certifying network cable infrastructure components.

The role of the network cable installer is to install, terminate, test, and certify network cable infrastructure components in accordance with National and International industry standards.

The main duties and tasks of a Network Cable Installer are:

• Install copper cables, which are widely used to inter-connect communicating devices, which are widely used for connecting between floors within buildings, buildings to buildings and cities to cities, as well as providing the highest speed broadband to homes.
• Interpret detailed project plans to construct and fix network equipment cabinets, prepare cable pathways, and install cable support and containment systems.
• Install network equipment in cabinets, in accordance with manufacturer’s specifications including routers, switches and WAN equipment.
• Undertake performance-based testing and provision of certification to the customer. During the lifespan of the network, carry out maintenance where faults have occurred.
• Work in potentially hazardous areas such as building sites, highways and railways, and exercise responsibility for the safety of themselves as well as anybody in the local area who could be affected by their actions.
• Exercise responsibility for the care and maintenance of a wide range of specialist tools, ensuring that equipment is serviceable and in calibration (where appropriate), at all times.
• Use workforce management systems for a range of workflow activities as well as personal time and attendance tracking.

On completion of the level 3 apprenticeship, they will be eligible to apply for registration as a full member for the Institute of Telecommunications Professionals

Level 5

Typical duration to gateway:  30 months (this does not include EPA period)

A operations or departmental manager apprenticeship will teach the apprentice how to Managing teams and projects in line with a private, public or voluntary organisation’s operational or departmental strategy.

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

The main duties and tasks of an operations or departmental managers include:

• Creating and delivering operational plans,
• Managing projects,
• Leading and managing teams,
• Managing change,
• Financial and resource management,
• Talent management,
• Coaching and mentoring. 

On successful completion of the level 5 operations and departmental manager apprenticeship, they can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years of management experience can apply for Chartered manager status through the CMI.

Level 3

Minimum duration to gateway: 12 months (this does not include EPA period)

An apprenticeship in Team Leader or Supervisor teaches your apprentices how manage teams and projects to meet a private, public or voluntary organisation’s goals.

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. 

The main duties and tasks of a Team Leader or Supervisor are :

• Supporting, managing, and developing team members,
• Managing projects, planning, and monitoring workloads and resources,
• Delivering operational plans,
• Resolving problems,
• Building relationships internally and externally.

On successful completion of the level 3 apprenticeship, they may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.